Refund Policy

1. Refund Eligibility

We want you to feel confident in your decision to join The Stocks Room. Our refund policy is straightforward:

Starter Plan ($49/month)

• Eligible for a full refund within 7 days of the initial purchase or any renewal payment.
• After the 7-day window, the current billing cycle is non-refundable, but you may cancel at any time to prevent future charges.

Pro Plan ($79/month)

• Eligible for a full refund within 7 days of the initial purchase or any renewal payment.
• After the 7-day window, the current billing cycle is non-refundable, but you may cancel at any time to prevent future charges.

Lifetime Plan ($349 one-time)

• Eligible for a full refund within 7 days of purchase.
• After the 7-day window, the Lifetime plan purchase is non-refundable, as it provides permanent access to the platform.
• In exceptional circumstances, partial refunds may be considered on a case-by-case basis at our discretion.

2. Trading Challenge and Payout

Special refund conditions apply when the Trading Challenge is involved:

• If you have completed the Trading Challenge and received the $500 graduation payout, you are no longer eligible for a subscription refund.
• If you have started but not completed the Trading Challenge, the standard 7-day refund policy still applies based on your original purchase date.
• The $500 payout itself is non-refundable once it has been disbursed. If a subscription refund is issued after a payout, The Stocks Room reserves the right to deduct the payout amount from the refund or seek repayment.

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact us through our Help Center or send a request to our support email.
2. Include your account email address, the plan you purchased, and your purchase date.
3. Briefly let us know the reason for your refund request (optional, but it helps us improve).

Our support team will review your request and respond within 2 business days.

4. Refund Processing

Once your refund is approved:

• Refunds are processed back to your original payment method.
• Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
• You will receive an email confirmation when the refund has been processed.
• Upon refund, your access to premium features and content will be revoked.

5. Cancellation vs. Refund

It is important to understand the difference between cancelling your subscription and requesting a refund:

• Cancellation: Stops future billing. You retain access to your plan until the end of the current billing cycle. No money is returned.
• Refund: Returns the payment for the current billing cycle. Access to premium features is revoked immediately upon processing.

You can cancel your subscription at any time from your account settings. Refunds must be requested through our support team.

6. Chargebacks

We encourage you to contact us directly if you have any billing concerns before initiating a chargeback with your bank. Filing a chargeback without first contacting us may result in account suspension. We are committed to resolving billing disputes quickly and fairly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. Material changes will be communicated to active subscribers via email.

8. Contact Us

If you have questions about our Refund Policy or need to request a refund, please reach out through our Help Center.